Testimonials about the DOMP™ Methodology
Before any other concern with business processes, such as managing and improving them, we must map (document), analyze and model them (create or re-create) so that we can then deploy and manage business processes correctly aiming at its continuous improvement. Many people, scholars, writers, technicians, managers, directors, business owners, are more concerned with tools and information technologies than with the organization of the process itself.
The DOMP™ Methodology consists of a set of guidelines, business rules and several electronic forms.
DOMP™ is 100% adherent to any type of process, be it manufacturing, service or administrative, and can be used by organizations from any economic sector, public or private.
The four dimensions of the DOMP™ Methodology
Dimension Strategic Planning
The DOMP™ Methodology and the 10 steps to strategic planning
1º Definition of the Vision and Mission of the Company.
2º SWOT Analysis.
3º Analysis of customers and markets.
4º Analysis of competition.
5º Definition of the strategic statement.
6º Creation of the three-year plan.
7º Deployment of the strategic plan.
8º Financial analysis for the adequacy of the Strategic Plan.
9º Align the strategic plan with the operational plan – Hoshin.
10º Roadmap for the implementation of strategic and operational plans.
To manage projects is to apply knowledge, skills, techniques and tools through the processes that form the structure of every project to produce a product that can be both a good and a service.
Dimension Project Management
Initiation - project authorization or phase.
Planning - definition and refinement of objectives and selection of the best of action alternatives to achieve the objectives that the project is committed to meet.
Execution - coordinate people and other resources to carry out the plan.
Monitoring and control - ensuring that project objectives are being achieved by regularly monitoring their progress to identify variations of the plan and, therefore, corrective actions can be taken when necessary.
Closing - Formalize acceptance of the project or phase and close it in an organized manner.
Dimension Management of Business Processes.
Understand the organizational environment in a new context.
Understand what a network structure is.
Understand what business processes are.
Know the main elements of a business process.
Understand how the elements relate to each other in a process.
What are events.
What is eventOgrama.
What is processOgram.
What is infographic.
What is FunctionOgram.
How to map (document) a business process.
How to analyze a business process.
How to model (create or recreate) a business process.
Process simulation.
Implementation of processes.
Dimension Innovation - Design Thinking
The DOMP™ Methodology enables the development of "people-based process design" for both innovation and invention of any product, be it goods or services. Since 1995, we have carried out projects in Brazil and abroad aimed at:
Diagnosis of service quality, even in discrete and continuous manufacturing.
Analysis of service performance.
Analysis and diagnosis of customer experience in B2C and B2B scenarios.
Managing the experience of services in B2C and B2B scenarios.
Creation of the plan to solve the problems encountered in the service processes.
Creation of the plan to improve the performance of service processes.
Innovation in services.
Creation of differentiated and relevant strategies in services for any organization, both public and private sector.
Through the set of specific forms for Design Thinking of the DOMP™ Methodology, organizations can rethink all their processes, primary and secondary, and products, whether goods or services, using the current approaches to open innovation.
Testimonials about the DOMP™ Methodology
"We chose the methodology of Profº. Tadeu Cruz because we needed solid, detailed and useful information about the process. Our intention was to improve and automate logistics processes at the operational level. Most of the methods currently available are at a very superficial level of information, which rarely identifies opportunities for improvement. "The devil lives in the details." The method of Prof. Tadeu allowed us to have the mastery of the process almost as if we lived it in the day to day. This greatly facilitates the analysis work of the specialists. We were able to identify, in the process details, significant improvement opportunities that we had not yet been able to see in previous process mappings. In addition, the scope of information that the DOMP™ Methodology captures from the process already fully subsidizes a subsequent process automation or IT system deployment, saving time with requirements gathering."
Estéfano S. Cerqueira - Otimização de processos de logística de suprimentos das operações de exploração e produção da Petrobras. E&P-SERV/US-LOG/OPNP/Otimização de Processos de Logística - Rio de Janeiro 28 de Agosto de 2013.
"The DOMP ™ Methodology shows what can really be applied in the company, not only a theoretical knowledge, which will no longer be used, but also stimulate the application with exercises, which makes it even easier to apply the tools in the company and the professional knowledge of Prof. Tadeu Cruz the DOMP™ Methodology helped me to visualize how to develop the whole project."
Tatiana Baruffi, Analista de Processos da WEG.
"During my time on Clear Channel, I led a Business Process project and for this challenge, we hired TRCR. The prof. Tadeu personally acted on the project and the results not only exceeded expectations, as I had the opportunity to learn and become a business process enthusiast. I have deep admiration for the teacher, professional and the person of Tadeu Cruz. I'm lucky today to have you as a friend."
Olavo Soares - CIO da empresa KidZania Brasil
"I lecture some disciplines in the course of the UFMG Archivology (Instrumental Informatics, Electronic Document Management, among others) where theoretically the future professionals that will deal with documentation and archives are formed. Unfortunately, I have found that students are not given notions of project management, process mapping, notations of diagrammatic languages, etc. Today, they come to the market with little preparation in these matters, in my opinion, essential. I think the DOMP™ can help fill that gap, so I want to insert something about it in my disciplines. In addition, I will recommend to the Center of the School that coordinates the programs of the disciplines to create a specific discipline for this purpose, so that we have more space to teach contents of a practical nature. I think it will be of great value to the students and will increase their possibilities in the market. At the master's / doctoral level, I have students studying specifically what a process is, based on philosophy, administration, computing, etc. I think they will be interested in seeing a real-world methodology for comparison. "
Mauricio B. Almeida, Prof. PhD - Departamento de Teoria e Gestão da Informação - Escola de Ciência da Informação - UFMG